Advanced Therapy & Wellness Center Privacy Policy

Effective Date: December 8, 2025

Website: https://mytherapywellness.com/

1. Introduction

Advanced Therapy & Wellness Center ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy de

scribes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our practice. This policy complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), state privacy regulations, and other relevant healthcare privacy require

ments.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address

• Date of birth and emergency contact information

• Insurance information and payment details

• Employment and demographic information

Health Information

• Medical history and current health conditions

• Treatment records and therapy notes

• Medication information and allergies

• Assessment results and treatment plans

• Progress notes and outcome measurements

Website Information

• IP address and browser information

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

• Communication preferences and feedback

3. How We Use Your Information

We use your information for the following purposes:

Treatment Purposes

• Providing therapy and wellness services

• Developing and implementing treatment plans

• Coordinating care with other healthcare providers

• Monitoring your progress and outcomes

Payment and Administrative Operations

• Processing insurance claims and payments

• Scheduling appointments and managing our practice

• Communicating about your care and services

• Maintaining accurate medical records

Legal and Regulatory Compliance

• Meeting HIPAA and other healthcare regulations

• Responding to legal requests and court orders

• Reporting as required by state and federal law

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

With Your Consent

• When you provide written authorization

• For specific purposes you have approved

• With family members or friends you designate

For Treatment Coordination

• With other healthcare providers involved in your care

• With specialists for referrals and consultations

• With insurance companies for coverage verification

As Required by Law

• To comply with court orders or legal proceedings

• For public health and safety purposes

• To report suspected abuse or neglect

• For workers' compensation claimsBusiness Associates

• With vendors who provide services to our practice

• Under strict confidentiality agreements

• Only for purposes necessary to support our operations

5. Your Privacy Rights

You have the following rights regarding your health information:

Access Rights

• Request copies of your medical records

• Review your treatment information

• Request corrections to inaccurate information

Control Rights

• Request restrictions on how we use your information

• Request alternative forms of communication

• File complaints about our privacy practices

Notification Rights

• Be notified of any breaches of your information

• Receive this privacy notice and updates

• Understand how your information is protected

6. Data Security

We implement comprehensive security measures to protect your information:

Physical Safeguards

• Secure facilities with controlled access

• Locked storage for physical records

• Protected computer workstations

Technical Safeguards

• Encrypted electronic communications

• Secure data storage systems

• Access controls and user authentication

• Regular security audits and updatesAdministrative Safeguards

• Staff training on privacy practices

• Designated privacy officer

• Written policies and procedures

• Regular compliance monitoring

7. Data Retention

We retain your health information in accordance with:

• Professional and ethical obligations

• Federal and state legal requirements

• Our internal record retention policies

• Typically for a minimum of seven years after your last visit

8. Website Privacy

Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve user experience and site functionality

• Analyze website traffic and usage patterns

• Provide relevant content and information

Third-Party Services

We may use third-party services for:

• Website analytics and performance monitoring

• Online scheduling and patient portal access

• Marketing and communication tools

9. Minors and Protected Populations

Special protections apply to:

• Minors under 18 years of age

• Individuals with guardians or conservators

• Patients with diminished capacity

• Mandatory reporting situations

10. International Considerations

This privacy policy applies to all patients regardless of:• Citizenship or immigration status

• Country of origin or residence

• Language preferences or cultural background

11. Changes to This Policy

We reserve the right to modify this privacy policy as needed to:

• Comply with changing laws and regulations

• Reflect changes in our practice operations

• Improve our privacy protections

Updated versions will be posted on our website with the effective date clearly marked.

12. Contact Information

For questions about this privacy policy or to exercise your privacy rights, please contact:

Privacy Officer

Advanced Therapy & Wellness Center

Email: [email protected]

Phone: 815-782-4196

Address: 16009 Executive Dr., Crest Hill, IL 60403

Complaints

You may file complaints with us directly or with:

• U.S. Department of Health and Human Services

• Office for Civil Rights

• State licensing boards or regulatory agencies

13. Privacy Basics

• Types of personal information collected: name and contact details; medical and health information;

insurance details

• Collection methods: online forms, phone calls, in-person visits, patient portal

• Uses of collected information: providing treatment/services, scheduling and reminders, insurance

and billing, quality improvement

• Who has access: authorized staff and select third-party service providers (e.g., scheduling or billing

tools) under confidentiality obligations

• Data protection measures: information is stored securely and protected using industry-standard

safeguards; we follow HIPAA compliance requirements• Patient rights: patients can request access, updates, or deletion of their personal information,

where permitted by law

• Use of website cookies/analytics: cookies may be used to improve website experience; users can

disable cookies in browser settings

• Policy for minors: special care is taken with children’s data; information about minors is collected

with parental or guardian consent

• Patient requests or complaints: patients can contact us via the provided email, phone, or office ad

dress to submit privacy concerns or requests

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

This policy is effective as of the date listed above and supersedes all previous versions.